Frequently Asked Questions
You might find the question you are looking for in here.
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
I created a ticket, when can I expect an answer?
Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
My password isn't working
If you are having trouble logging in, please try the following steps: Recover/reset your Password Check that the email you are using matched the email in the welcome letter which was emailed to you. Click this link and then enter your email address. You can also click the ‘Forget your passwor...
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.